Great Customer Service Is An Attitude
All employees are all individuals first, involved in the usual array of emotions and feelings.
They have attitudes and feelings that change constantly, day to day and minute to minute, depending on the situations which affect them.
Personal problems and worries, difficulties at home, an argument with someone, all affect the courteous attitude they bring to the job.
It is important that we recognize that our frame of mind can affect our job performance.
If they allow personal problems or worries to occupy their mind, they are not concentrating as they should on the needs and wants of our customers.
Courtesy, one of the most important factors in the job, will be sacrificed.
When they are not giving sincere, friendly, courteous service, they are not being fair to the customers, the store , or themselves.
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